Frequently Asked Questions
What is Alcantara®-material?
Alcantara is more than just a material. It represents craftsmanship, luxury, and authentic Italian quality. Developed and manufactured in Italy, it offers a soft, suede-like feel while providing superior durability, breathability, and resistance to stains and everyday wear. Lightweight, 100% vegan, and easy to maintain, it's the perfect choice for products you use every day. Stylish, durable, and exceptionally comfortable.
At AUVIONNE, we chose Alcantara because it adds something truly special. Warm to the touch in winter, cool and comfortable in summer, it instantly elevates your everyday essentials with a refined, luxurious look. Once you experience Alcantara, there's no going back.
How do I clean Alcantara®?
To clean your Alcantara® product, you can follow these simple steps:
1. Use a soft brush or a dry microfiber cloth to gently remove loose dirt or debris from the alcantara.
2. Lightly dampen a clean cloth or sponge with water and add a small amount of mild soap or cleaning agent.
3. Gently rub the cover with the damp cloth or sponge, making sure not to apply too much pressure and not to get the alcantara too wet.
4. Use a clean, damp cloth to rinse any soap residue off the alcantara. Pat the alcantara dry with a clean towel or cloth and let it air dry completely before using it again.
It's important not to use harsh chemicals or abrasive cleaning agents on alcantara, as these can damage the delicate fabric.
By following these simple steps, you can keep your Alcantara® clean and looking like new.
How long does shipping take?
Estimated delivery times depend on your location:
The Netherlands: Next day delivery
Europe: 5–10 business days
United Kingdom: 7–15 business days
Please note that delivery times are estimates and not guarantees, as delays may occur due to shipping carriers, customs processing, or other factors beyond our control.
You have 30 days from the date you receive your item to request a return. For more information please check our Refund Policy.
What is the Return & Refund policy?
Step 1: Contact us first
Email info@auvionne.com with:
Your order number
Reason for return
Photos (if item is damaged/defective)
Please don't send items back without approval — unapproved returns may be rejected.
Return conditions
Request within 30 days of receiving your item
Item must be unused, in original packaging, with tags/accessories/manuals included
Not returnable:
Personal care items
Customized/personalized products
Perishable goods
Items marked non-returnable
Refunds
Once we receive and inspect your return, we'll notify you of the outcome. If approved:
Refund issued within 5–10 business days to your original payment method
Your bank may take extra time to show it
Shipping costs aren't refunded (unless the return was our error)
No refund yet?
Check your bank account
Contact your credit card company
Contact your bank