Refund policy

Return & Refund Policy

Last updated: March 6, 2026

Thank you for shopping with AUVIONNE. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must:

Be unused and in the same condition that you received it
Be in the original packaging
Include any tags, accessories, manuals, or documentation

Certain types of goods may not be eligible for return, such as:

Personal care items
Customized or personalized products
Perishable goods
Items marked as non-returnable

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU consumer protection laws.

Our store extends this period to 30 days for your convenience.

To exercise your right of withdrawal, please contact us at:

Email: info@auvionne.com

Return Process

To start a return, please contact us first at:

info@auvionne.com

Include:

Your order number
The reason for the return
Photos if the item is damaged or defective

Once your return request is approved, we will provide instructions on how to return your item.

Please do not send items back without contacting us first, as returns sent without approval may not be accepted.

Return Shipping

We cover the cost of return shipping for eligible returns within our 30-day return period.

Once your return request is approved, we will provide:

A prepaid return shipping label, or
Instructions for returning the item at no cost to you

Please do not send items back without contacting us first, as returns sent without prior approval may not be accepted.

To request a return, please contact us at:

Email: info@auvionne.com

Include your order number and the reason for the return so we can assist you as quickly as possible

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

We will offer one of the following solutions:

A replacement
A full refund
A partial refund

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

Your refund will be processed within 5–10 business days
The refund will be issued to your original payment method

Please note that your bank or payment provider may take additional time to process the refund.

Shipping costs are non-refundable, unless the return is due to our error.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again
Contact your credit card company
Contact your bank

If you have done all of this and still have not received your refund, please contact us at:

info@auvionne.com

Payment Policy

Accepted Payment Methods

We accept the following payment methods:

Credit Cards (Visa, Mastercard, American Express)
Debit Cards
PayPal
Apple Pay / Google Pay (if available)
Other payment providers offered at checkout

All payments are securely processed through encrypted payment gateways.

Payment Security

We take payment security seriously. All transactions are processed through secure SSL-encrypted systems to protect your personal and financial information.

We do not store or have access to your full payment details.